Frequently Asked Questions

1. Which currency will I be charged in?
Prices may be displayed in EUR or USD for reference, but your order is charged in Turkish lira (TRY) at checkout. You do not need a TRY account: any international credit or debit card works, and your bank converts the amount automatically at its own rate, which may include a small fee.

2. How long does it take for my order to be shipped?
Products are prepared and handed over to cargo within an average of 7-14 business days, depending on work intensity.

3. How long does international delivery take, and what about shipping fees and customs?
Shipping fees are calculated automatically at checkout based on your address. Once your order leaves our workshop, international delivery usually takes 7–20 days. We ship with a trusted international courier chosen for your destination, and a tracking number is emailed to you as soon as your order ships. Orders shipped outside Türkiye may be subject to import duties, VAT or handling fees charged by your country’s customs authority.

4. Are the products under warranty?
Yes. Thorn Mill products are covered by a 2-year warranty against manufacturing defects, and repairs or replacement parts during this period are free of charge. Beyond the warranty period, our Lifetime Service continues to support your piece with maintenance, adjustment and repair whenever possible. Repairs and parts outside the warranty may require a service fee, and damage caused by misuse, accidents or unauthorized modifications is not covered as complimentary service.

5. Do I have a right of return?
Yes. You can return an unused, undamaged product within 14 days of receiving it. Please contact us through our Contact page before sending anything back. Return shipping costs are covered by the customer.

6. Why do the products not contain coating or paint?
Natural materials (brass, copper, titanium, wood) develop a patina over time. This makes each product unique to its owner.

7. Can Thorn Mill products be personalized?
Yes. Laser engraving or special material options can be offered for the products. You can contact us for details.

8. What should I do if my order is delayed?
In case of rare delays, you will be informed by email or message. A cargo tracking number is also shared for each order.