Shipping policy

SHIPPING POLICY

Processing Time

Each Thorn Mill piece is handcrafted to order. Orders are typically prepared for shipment within 7–15 business days. During busy periods or for custom orders, production may require additional time. If this happens, we will notify you by email.

Estimated Delivery Times

• Türkiye: approximately 2–5 business days

• Europe & North America: approximately 7–14 business days

• Other destinations: approximately 10–20 business days

Delivery times are estimates and may vary due to customs clearance, holidays, or carrier delays.

Shipping Costs

Shipping charges are calculated automatically during checkout based on the destination and shipping method selected.

Tracking

Once your order has shipped, you will receive a tracking number by email.

Customs & Import Taxes

International customers are responsible for any customs duties, VAT, import taxes, or other fees charged by their country.

Lost or Damaged Shipments

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible and we will help resolve the issue.